Kathy is the best! Need I say more!
Susarsh Pretorius
Goodkettsville, TN
She was always on top of all our needs and had our best interest in mind.
I would never think a loan or mortgage manager would take her time out of her day to go with my wife to get stuff figured out at the IRS this is what I call above and beyond the service
Kathy was very personable and great communication! She was available at all hours!
Would recommend her!
Kathy makes the tedious process of refinancing actually pleasant! She is very knowledgeable, helpful and cheerful. She is also patient. I would highly recommend working with Kathy!
Kathy makes the tedious process of refinancing actually pleasant! She is very knowledgeable, helpful and cheerful. She is also patient. I would highly recommend working with Kathy!
Kathy makes the tedious process of refinancing actually pleasant! She is very knowledgeable, helpful and cheerful. She is also patient. I would highly recommend working with Kathy!
Kathy makes the tedious process of refinancing actually pleasant! She is very knowledgeable, helpful and cheerful. She is also patient. I would highly recommend working with Kathy!
Kathy makes the tedious process of refinancing actually pleasant! She is very knowledgeable, helpful and cheerful. She is also patient. I would highly recommend working with Kathy!
Your help make it easy and taking us step by step
Kathy was a pleasure to work with. She was always there to answer any questions I had and kept me informed on how everything was going during the process. I highly recommend her to anyone looking for a lender, she is the best!
Kathy was a pleasure to work with. She was always there to answer any questions I had and kept me informed on how everything was going during the process. I highly recommend her to anyone looking for a lender, she is the best!
Kathy kept on top of the rates to find the optimal timing for refinancing. She was in constant communication and her responsiveness was appreciated. Great service thanks!
Kathy kept on top of the rates to find the optimal timing for refinancing. She was in constant communication and her responsiveness was appreciated. Great service thanks!
Kathy is great to work with. Her clients are the number one priority and she works very hard for them.
Kathy is great to work with. Her clients are the number one priority and she works very hard for them.
Very quick to respond to emails with the most up to date information on the file.
Kathy was very responsive and consistently on top of the process all the way through. Great Job, Kathy!
Kathy was very responsive and consistently on top of the process all the way through. Great Job, Kathy!
Kathy was so helpful throughout the process from beginning to end. I will recommend her & Highland to friends & family.
Kathy ROCKS!!! Honest & hard-working, Kathy genuinely cares about her clients
Kathy Von is an excellent mortgage broker! She was there every step of the way, and that is very important to senior citizens. She stayed on top of the process and answered all our questions. We highly recommend Kathy! She is very special.
Kathy was constantly available and helped me understand the whole process. She was very helpful and went the extra mile. She’s a very nice human being as well!
Kathy is the type of person you consider a friend after the loan process is complete.
Thanks Kathy, i am very satisfied with your help. In the end the process was fast.
Kathy was exceptional to work with. She answered any an all questions we had. Was very flexible in terms of being able to provide any information when we needed it. She was able to give us a smooth and simple loan application process.
Angel Uriel Hernandez Martinez
Kathy showed tremendous support for me during a very difficult time. Her consistency and kindness made a huge impression on me. She was always very responsive and helpful!
Kathy was always available to answer any questions we had with our loan process and answered them so we could understand fully. She is very diligent and professional but with a personal touch.
Kathy took the time to get to know me and my family! She was truly on the house buying journey with us! Not only did Kathy make everything flow smoothly, she went above and beyond to ensure we were able to close on time! It was a pleasure to work with Kathy!!!
Kathy continues to go above and beyond to educate my clients on their loan options and provide competitive rates with superior customer service.
Kathy continues to be an invaluable business partner for my Buyers - Being nimble, available and continually creative in helping my clients achieve their Real Estate goals! Thank you Kathy and Highlands!
Kathy is a very knowledgable loan officer, and I value all the time she spends with me any my clients to ensure everyone is understands the process.
Would highly recommend Kathy to everyone.
Kathy was very pleasant and professional from start to finish. She was always quick to respond to questions and provide updates during the process. We were very fortunate to have her as a representative. She is an asset to her profession.
Kathy is ON IT! I love the professionalism, and the high level of communication. I will definitely be recommending her to other clients. She is a find!!
Kathy Von is an excellent Loan Officer. She assisted all parties involved in the transaction. Very organized and motivated. I highly recommend Kathy for your Real Estate Loan Process.
You guys made the home buying process so much easier! Would recommend to anyone. Thanks again!
Kathy consistently provided exceptional client care and service ensuring that my clients were continuously informed with all aspects of their transaction and knew they could speak with her at any time with questions. I would highly recommend Kathy to other clients and have recommended her to other clients.
Kathy is amazing. She is so professional and knowledgeable about different types of loans and their requirements. She made the stressful process easier by communicating with us throughout and making sure we understand what paperwork we need and where to get it when we were not sure. I’d recommend to everyone trying to purchase a home.
Kathy is an absolute professional! She is very responsive, knows lending inside and out, and goes the extra mile for her clients!
Kathy is the consummate professional... she listens to her clients desires on what they hope to accomplish by a refi and provides excellent options. The process was smooth and painless .. more than I could ever have imagined . Kathy and her team were extremely communicative thru the entire process . I will definitely recommend Kathy to my friends . She Rocks !
Proficiency with team members from beginning to ending of our real estate purchase.
Kathy is a huge asset to my clients as a Lender partner. She is always available to answer questions and provide pre-approvals to help my clients win in this fast-paced Nashville market. Kathy is both strategic and a teacher in helping to point her clients to the best loan/financing options and provides continued updates along the way to ensure a deal will close on time (or early). I highly recommend Kathy and Highlands Residential to anyone pursuing a loan for a home.
Kathy is so patient, kind, and knowledgeable. She has helped us twice now (purchase and refi) and we couldn't be happier. She is truly amazing at her trade. Thank you so much for all you do, you are greatly appriciated!!
Kathy was excellent every step of the way
Kathy was awesome! She was super patient with us, answering all of our questions. She made everything seamless.
Very simple & quick process! Thanks, Kathy, for keeping it easy!
The communication was timely, we stayed informed of the delays. Everyone was pleasant to work with. It was a great experience and I would recommend this team again.
Kathy was very easy to work with and very communicative. She was on top of the process at every step and got the approval and closing to happen early. Top notch!
Kathy was an excellent advocate and supporter through this process.
Extremely helpful, efficient and great communication with Kathy and her team.
Kathy was very helpful and willing to dumb things down to whatever level I needed. She was also accommodating by texting me in order to reduce how much email had to be sent to me. She was overall just very pleasant and fun to work with and I'd highly recommend working with her!
Kathy was amazing to work with on my home mortgage. She clearly explained every step along the way and made the process super easy. Any questions I had she was available to answer quickly and put my mind at ease.
I would highly recommend Kathy to all of my family, friends and anyone that is looking for an expert to handle their mortgage with clear communication, expert advice/knowledge, super quick response times and care!
This is the second time we have used Kathy, and we will again in the future.
Well let me just start of saying Kathy is such an amazing person! She was also so polite to us, Always ready to help us. She was always on top of her stuff. She was always available, she answered all of our questions. She is so awesome! I am so grateful for all the help she provided to us. I would highly recommend her to everyone. She deserves the best! She made our wish come true after such a long path. Thank you for everything
As an out of town buyer and a single working mom with crazy busy life, having Kathy's support made this purchase even possible. She was proactive, fast, resourceful, answered any and all of my questions any time. She even patiently walked through my apprehensions of buying my first investment home at various points during the process. She kept me informed of all the steps, called to make sure in didn't miss deadlines. It felt like buying with a friend!
Very responsive and on top of the transaction throughout the entire process!
Kathy and the team at Highlands assisted in every facet of the financial process of my home purchase. As a first-time home buyer the process seemed daunting at first, but Kathy's demeanor, communication, and professionalism alleviated all of the stress and pressure associated with such a large purchase. Kathy quickly responded to all my inquiries, regardless of how pedestrian they were, and it was this responsiveness that made me choose Highlands over other lending options. Thank you!
Kathy was absolutely amazing during each step of the mortgage process. I really relied on her expertise as it has been a decade since I purchased my last home. Thank you for making a potentially stressful process as easy as possible.
I had a great time working with Kathy throughout the process of buying my home.
Kathy was great from start to finish. She was very patient with me during my long house search. When I finally found the one I wanted, she immediately kicked it into high gear to get me the best loan. If an estimate came back higher than she wanted, she brought it to my attention and worked with me to fix it. I would recommend her to anyone buying a house in Nashville!
Kathy went above and beyond to get things done quickly and gave excellent customer service.
Great job keeping me updated!
Incredible partner to have in your corner! Couldn’t have been successful in my search for a new home without her and her team!!
Kathy is so kind, helpful and responsive. She makes the process very easy.
Kathy was an absolute joy to work with during a process that could be stressful at times. She made every step clear and simple. And in a timely manner! If you have the opportunity to work with Kathy, do not pass it up! She’s the best!
Kathy is readily available and does everything with ease! Such an enjoyable experience working with her!
Kathy did everything to make it as smooth as possible checking in often and keeping everyone in the loop.
Great experience Thank you!
Kathy and her team worked with me to the highest level of satisfaction!
I would always work with her again and the process was way smoother and shorter than i had expected!
Kathy was so kind and always available to answer questions.
Kathy was pleasant to communicate with throughout the entire process when she needed information or documents from us and when we had questions for her.
Made it easy and keep me informed
We cannot thank Kathy enough for all of her hard work and dedication to us. She absolutely went above and beyond in making sure we were prepared, educated, and comfortable with the process, open to close. She was always available, extremely kind, and very thorough. Truley exceptional customer service was given at all times. It was an absolute pleasure to work with her, she is the BEST!
We have already recommended her personally to several people and will continue to do so.
Kathy is so sweet and very helpful!
Kathy is great! Smooth to work with and on top of everything!
The open communication and the quick response to any issues. I truly felt you was doing wha was best for me and providing useful information
Working with Kathy and the Highlands team was such a great experience. The process was streamlined, and Kathy walked me through every step to ensure I understood what to expect and what needed to be done. I can’t believe how “stress free” the whole experience was! I highly recommend Kathy!
Kathy is great to work with!
Kathy’s phenomenal service is top tier and she’s truly a pleasure to work with.
Kathy is great! She is on top of all my needs during the process of refinancing my home. The whole process was comfortable & simple. Kathy is my go to person for all transactions. She has handled the purchasing of my home & refinancing as well. Thank you Kathy for all your hard work in making both of my transactions so smooth & less stressful on me. You are great at what you do. More than anything, I have made a new friend.
Frequent communication with step by step instructions!
Finally, I got to experience personally what Kathy and the team behind her do for my clients on a daily basis as she helped me finance my new home purchase in Nashville. She's thorough, available, responsive and the processing and support team behind her were amazing. Loan underwriting is a complicated process but the entire team made it smooth, fast and easy.
I was extremely pleased with my refinance experience. Kathy was very courteous, cheerful, knowledgeable and patient with her clients. She is definitely a people person and goes above and beyond to insure customer satisfaction. Loan closed almost a week earlier then predicted in spite of refinance boom. I rated this transaction a 4 of 5 because of a little hiccup at closing, but overall I am very pleased with my refinance journey.
Kathy communicated with me and with my client very regularly and kept us informed on the progress of my clients loan. She was friendly and knowledgeable, and understood what my client needed every step of the way. I look forward to working with her again!
Prompt service. Very professional and pleasant to work with.
Kathy and the team of Highland are the absolute best!!! I cannot thank you all enough!
KATHY, KATHY, KATHY, KATHY VON B made it great! Such a professional and pleasing experience all the way around. Zero stress for my clients.
Went above and beyond to ensure that we were able to close on the house we wanted.
Very professional in everything things she does even after closing to ensure you are good to go.
Kathy did a tremendous job of communicating with me and helping me explain the lending process for my first home! I actually turned down a larger lender with a lower interest rate because of the level of customer experience that Kathy provided through the process. Thanks again, Kathy!
Kathy was so awesome during my entire process! I am a first-time homebuyer and due to construction issues, my process was delayed by 6+ months. She stuck with me and helped get me to the finish line all while answering all of my questions and even when I probably asked the same thing multiple times! Thanks, Kathy!! You are very professional and also a lot of fun to work with!
Kathy was knowledgeable, reachable, and very communicative throughout the entire process. My clients were very pleased and so was I.
Kathy absolutely rocked this loan closing my client's purchase in just 21 days in a very tough lending environment. Couldn't be happier with the attention to detail every step of the way.
She communicates so well!
Being patient! Working with our crazy work schedules and going above and beyond making sure no stone left unturned to help us close. Kathy was a great support system and was with us through the downs and the ups with closing as the gran finally!!
Being patient! Working with our crazy work schedules and going above and beyond making sure no stone left unturned to help us close. Kathy was a great support system and was with us through the downs and the ups with closing as the gran finally!!
Kathy worked with me to explain all the details of the refinance. All the transactions were made online. She was patient with my inexperience on the computer. I would gladly recommend her to any friends considering refi.
Kathy was there every step of the way for us. It was a pleasure working with her. She was very friendly, knowledgeable, helpful, efficient, thorough, and engaged throughout the entire process. Kathy had all of the bases covered and then some as she took care of business. It was very apparent she had things under control at all times. We would strongly recommend her to others.
